Last updated: October 2026
This policy covers payments made to GRIOMED Global Pvt. Ltd. ("GRIOMED") in connection with a franchise application or agreement.
Application / processing fee
Where an application fee is charged (shown on the franchise form when applicable), it covers territory verification, documentation review and proposal preparation. If GRIOMED declines your application, the application fee is refunded in full within 15 working days to the original payment method. If you withdraw after the proposal has been prepared, the fee is non-refundable.
Franchise fee and setup payments
The franchise fee, opening stock, interior, equipment, software and marketing payments are governed by your signed franchise agreement, which states the payment schedule and the refund terms for each stage. In general: amounts already spent on your outlet (interior, stock, licences, staff hiring, branding) are not refundable; any unutilised advance is settled as per the agreement.
Cancellation before work starts
If you cancel in writing before GRIOMED has started any setup work or procurement for your outlet, advance amounts are refunded after deducting bank charges and any documented third-party costs already incurred.
How to request a refund
Email franchise@griomedglobal.com from your registered email with your application/agreement number, payment details and reason. We acknowledge within 3 working days and process eligible refunds within 15 working days. Refunds are made only to the account or instrument from which payment was received.
Disputes
Any dispute is first resolved through discussion with our franchise desk; thereafter as per the dispute clause of the franchise agreement and the laws of India.
Contact
GRIOMED Global Pvt. Ltd. · franchise@griomedglobal.com · +91 90316 00721
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